Terms

Terms & Conditions

By viewing, accessing or using the site, and purchasing our products and/or services, you indicate that you have read and understood the Terms and Condition stated and accept them as the legal equivalent of a signed, written contract, binding you to these Terms and Conditions.

Definitions

While reading further, you may find several words which convey specific meaning as defined below:

·         "Buyer" means the person who buys goods from the Seller

·         "Seller" means Khetify Solutions Private Limited

·         “Goods" means the products offered by the Seller for sale on the website

·         “Services” means the services offered by the Seller for sale on the website

·         "List Price" means the prices listed on the website for goods by the Seller for sale, which will be revised from time to time

·         "Terms and Conditions" means the terms and conditions of sale set out in this document and as amended from time to time

The use of this website, the seller’s products and services are all governed by the below mentioned terms and conditions. If you place an order for any product and/or service with the seller, through this website or otherwise, you will be subject to the terms and conditions listed below.

Please note that wherever “you” or “user” is mentioned, the User shall be considered as the member of the website who registers with khetify.com and provides his/her data using the computation systems. Khetify allows its users to surf or make purchase from this website without registration process. The term “we”, “us”, “our” means the company (Khetify Solutions Private Limited).

General Conditions

You may not use our products to conduct any illegal or unauthorized activity that violate laws in your jurisdiction.

You may not reproduce, copy, or resell our product, marketing, copywriting, images, video and packaging.

We reserve the right to refuse orders you place with us. This could be due to limited inventory or lack of logistics support in your location.

You agree to provide current, complete and accurate purchase and account information for all purchases made from us.

Pricing

We price our products with a lot of thought and rarely change them. In occasions when we need to, we reserve the right to update our product prices and discontinue them based on our own discretion. When we update a products price, this website will clearly reflect the current price of the product. Discontinued products may no longer appear on the website.

Product

Our prices are inclusive of the delivery and installation charges.

At the time of installation, we will undertake the following activities:

·         Setting up of boxes in your designated space and filling them with our proprietary soil mix

·         Setting up of the drip irrigation system

·         Setting up the SMS control device in case you have opted for the add-on

At the time of installation, there might be certain plumbing, electrical and construction requirements to set up the product at your designated space. The prices are inclusive of the installation charges, but exclusive of the additional plumbing and electrical wares that might be required to make the set-up work.

The seeds will be provided to you at the time of installation, but we recommend that they be sowed after a few days as per our suggestion. Should you agree with us, we will to undertake sowing of seeds after a few days from the day of installation at no extra cost. Similarly, depending on the agricultural requirements, some plants require that the seeds be germinated first in a nursery. Should you choose any of such plants, we will first sow those seeds in our nursery and bring the saplings for installation in your boxes at a later date.

Services

The standard packages mentioned on the website or elsewhere in any marketing material includes the following services valid for one year. After the completion of one year, you can choose to extend these services on an annual basis.

·         Annual maintenance contract of product, which will include

a.       Monthly visits by in-house plant doctor and team which will be capable of checking growth of each variety of plants, identifying structural issues with the boxes, rejuvenating growing medium in the boxes and any other expertise required to undertake maintenance of the khets

b.      On-call plant doctor that will be in touch with the customer as per the customer’s requirement through WhatsApp, email or any other platform that can allow exchange of pictures and written information

·         Seeds for a year based on the choice of the customer and availability, where the choice for the current season will be made at the time of the purchase and choice for the remaining seasons will be made prior to change of seasons

The plant doctor and team will rejuvenate the growing medium in each khet as per the requirement. It, at the time of the visit, the plant doctor recommends addition/replacement of nutrient enhancer, the customer will be able to buy it at a cost of approximately Rs 100/kg. In case the customer is generating her own compost, that will be added as per the requirement.

The plant doctor will provide recommendations for the khets during every visit, but the onus is on the customer to follow those recommendations. The plant doctor will be available during standard working hours (Monday – Saturday) to assist the customer in every manner possible through the on-call service.

The onus on scheduling the monthly visits will be on the customers. We will send a reminder after twenty days of the previous visit.

Warranty, Exchanges and Buyback

We provide guarantee of germination. In case germination of the plants is not realised, we will provide replacement of seeds or nursery saplings. We do not guarantee the growth of the plant and the consequent harvest realised.

If the customer requests for changing a particular box during any visit, the plant doctor will first assess the box for damage. The box will be replaced at no extra cost if the damage is not due to your incorrect usage of the product.

If the SMS control device is malfunctioning, it will be replaced at no additional cost within the first year, at 50% cost in the second year, and at full cost thereafter.

No replacement/buyback will be provided for the composter.

In six months from the date of installation, we will buyback the khet setup should the customer wish to not have it at 33% of the price paid for it. Beyond six months and within two years, we will buyback the khet setup at 20% of the price paid for it. This buyback will be allowed only after the plant doctor and team have assessed the khets for damage.

Indemnification

You agree to hold harmless Khetify Solutions Private Limited, our subsidiaries, employees and suppliers, harmless from any claim or demand, including reasonable attorneys' fees.

Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of Delhi.

Privacy Policy

This Privacy Policy describes the information that is collected, its usage and with whom it might be shared by Khetify Solutions Private Limited through its website or elsewhere.

Data Collection and Protection

Our servers automatically record each visitor’s domain name and IP address. We do not collect e-mail addresses unless the visitor registers to be contacted for our product and services, subscribes to our newsletter, communicates with us via e-mail or leaves a comment on our blog. If you decide to place an order for our products and/or services, you are required to enter your full name, contact number, email address and physical address where you wish to set-up our product and/or services.

Khetify does not share your email address or other personally identifying information with any third parties. We do not sell your personal information to anyone for any purpose. We maintain information about you in our business records while you are a customer, or until it is no longer needed for business, tax or legal purposes. Both Khetify and our third party hosting vendors do the best to protect the personal information from unauthorized access, alteration or disclosure.

Information Sharing and Disclosure

We do not use your email address or other personally identifiable information to send marketing messages unless you’ve opted in to receive such messages. We may, however, use your email address without further consent for non-marketing or administrative purposes (such as notifying you of major website changes or for customer service purposes).

We use both your personally identifiable information and certain non-personally-identifiable information (such as anonymous user usage data, cookies, IP addresses, browser type, clickstream data etc.) to improve the quality and design of the website and to create new features, functionality and services by storing, tracking and analysing user preferences and trends.

We will not share personal information about you with other people or other companies without your consent, except to provide products or services you’ve requested and in the circumstances where we may be required to disclose personally identifiable information, such as to comply with subpoenas, warrants, court orders or legal process or to establish or exercise our legal rights or defend against legal claims.It may be necessary to share information in order to investigate, prevent, or take action regarding suspected or actual illegal activities, including without limitation, fraud, situations involving potential threats to the physical safety of any person, violations of Terms and Conditions or as otherwise permitted or required by law.

We may share demographic information, such as “30% of users who regularly use Khetify are between 40 and 45″ or similar.

We reserve the right to use the business name, logo and comments of its customers in marketing documents, onour website and in other marketing and promotional activities. At any time, the customers of the product and/or service can send a written notice to withdraw this authorization.

Changes and updates to this Privacy Notice

This Privacy Notice may be revised periodically. Please revisit this page to stay aware of any changes. In general, we only use your personal information in the manner described in the Privacy Notice in effect when we received the personal information you provided. Your continued use of the Khetify websites constitutes your agreement to this Privacy Notice and any future revisions.

Disclaimer

The content provided on this website is for general information purposes only. In case you choose to place an order with us, please fill the form and we will get back to you with specific details.

Information of vegetables provided on the website is based on observation of specimens in their natural habitat as well as in our nursery and garden setting. While we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, expressed or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.Seasonal changes and personal care of the plants will affect the harvest.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from, or in connection with, the use of this website.

We make every effort to keep our vegetable inventory list as up to date as possible, however we cannot guarantee the accuracy of our inventory list at all times. The inventory list is subject to change without notice. If you are planning to purchase our product, we strongly recommend contacting to know about the exact availability at the time of placing the order.

Contact

Questions about the Terms of Service or Privacy Policy should be sent to us at info@khetify.com. Should you choose to send us a physical letter, please send one to: 2095, D2, Vasant Kunj, New Delhi, Delhi – 110070, India.